1 of 1 people found the following review helpful
Excellent for fellow phone monkeys,
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This review is from: Phone Monkey : The Secret Diary of a Frustrated Call Centre Worker (Kindle Edition)
I picked this book up for free and have now read the second and bought the 3rd. If you work as a phone monkey or even in any customer facing job you must read this. I think it will help you cope better in your work and certainly lends a humour to everything. I would recommend reading it before work to get you prepared for your week ahead. If you are going to buy this book be aware you can get all 3 books together and it may be better value.