As a professional in the Information Management world, I have found this book SO helpful in signposting a way forward for sharing knowledge and improving practice in our area. The authors state that they wanted to create a book for practitioners, rather than a theoretical work, and I think they have succeeded admirably. For me, there is just the right mix of anecdote, theory, practical steps and real life issues. I have just finished reading it all once through. During that reading I already skipped back to dwell on chapters that will help me in my current work to "cultivate" a community of information workers. And I found that as soon as I finished the last page, I was starting again at the beginning. It has been inspiring, but I am sure it will also be a practical manual I refer to time and again.