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Customer Review

127 of 142 people found the following review helpful
1.0 out of 5 stars Beware - unfit for purpose, 29 Nov. 2013
Verified Purchase(What is this?)
You need to register to use the data (unlike the Three cards) - unfortunately EE is 'broken'. Tried to register three times, no success (have been using the web for 20 years, so not a problem I normally have). Result, no access, no data and EE are impossible to deal with.

Lesson learnt!

29/11Update: I persevered and finally did manage to register the card, but unnecessarily painful for no apparent reason. It now works in the iPad 3 (3g only). Back to Three next quarter - faster data and easier to use

3/12 Further update: after working for a few minutes, giving access to the EE website and confirmation of registration last week, I went to use this today and it is again requesting I register and providing no access to internet. Not fit for purpose.

No external content used so requesting refund.

4/12 Final update:
Contacted seller (Eternal Communications) Very impressed, They responded within a couple of hours and suggested I update the APN on the iPad: Settings > Mobile > data settings
APN: everwhere. Username: eesecure Password: secure Authentication: none

There was no mention of APN settings in the info that came with the card from EE. This seems to have enabled me to connect reliably, although the EE service appears very slow (coverage map indicates good service here).

Eternal Communications have gone beyond my expectations and issued a refund. Respect to them - it will be invested in another Three SIM card, unquestionably from them.

The irony is that this SIM was bought as an experiment to see if EE was OK to transfer all our business phones over. I tried calling EE and was cut off twice from their sales team. They did not get back to me. 'Nuff said really..?
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Showing 1-8 of 8 posts in this discussion
Initial post: 14 Dec 2013, 22:56:29 GMT
D Armstrong says:
I have also had problems when calling EE support. I was passed to 3 different departments before they hung up on me. Terrible.

The sim worked fine for me though. I just had problems trying to buy more data via their website which is when I tried to contact them.

In reply to an earlier post on 16 Dec 2013, 18:01:05 GMT
Rainsbury says:
Agreed, I had awful service too and would recommend anybody to steer clear of them.

Posted on 28 May 2014, 14:06:05 BST
Mikey 2008 says:
EE online support was awful. Prepaymania did their best to help me, wlthough they do have a 24hr response time, and are shut over the weekend :-(, but at the end of the day the card does NOT work with HP Slate tablet.

In reply to an earlier post on 22 Jun 2014, 17:42:41 BST
jimbouk says:
Me too.
I have never encountered such a poorly designed and disjointed web site. After over an hour of trying, I was still not able to get the forms to accept my details. It even failed to recognise my postcode!!
An exceedingly frustrated user.
JS

In reply to an earlier post on 1 Aug 2014, 17:52:32 BST
Y. Yaman says:
Try resetting your APN settings and type:

APN= everywhere
Username=
Password=

(Leave username and password blank)

Hope this helps.

Posted on 23 Sep 2014, 23:54:26 BST
Joe King says:
EE is terrible to say the least. I tried 5 times to get a contract for month to month data. Useless is a good word for them.

In reply to an earlier post on 26 Sep 2014, 08:30:50 BST
Colin Main says:
They are a company with truly outstandingly bad customer service. However (in my experience) they are nestled nicely in amongst the likes of 3 and Vodafone - all of which (again, in my experience) have truly awful customer services departments.
So it seems to be kind of "pick an evil, any evil..."!

Posted on 21 Dec 2014, 22:59:31 GMT
I have used dozens of these cards as throwaways once depleated, buy another. I use a mifi unit huwei 3g cheap thing.
1 insert simm card in mifi unit.
2 connect phones - samsung s5, note 3, tab note 10, tab pro 12 to mifi - you will only need to this the first time you use the mifi point.
3 when you try to browse it redirects to the ee register page
4 DONT REGISTER, JUST ACTIVATE!
Then you are golden ☺
note, if you use the 6gb, it may not work properly until the next day, some sort of tech bug, but 2gb always works immediately. Never used the 24gb, too over priced
cheers.
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