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Customer Review

14 of 19 people found the following review helpful
2.0 out of 5 stars Missing parts, 9 Nov. 2012
Verified Purchase(What is this?)
This review is from: Babyway Mimas Luxury Travel Cot (Baby Product)
I purchased this cot from Direct 2 Mum for £59.99 in July as my little grandson was coming to stay. However, when we tried to assemble it we discovered that we had been sent an incorrect part and could not use the cot. It was very disappointing. The company did send the the correct parts about a week later. In the meantime the cost of the cot had been reduced quite considerably and I asked if this could be taken into consideration and we could be reimbursed the difference for the inconvenience we had had but Direct 2 Mum refused. I thought that was pretty poor as I could have given them the expense of returning the whole item for a full refund. As it is, we have not had an occasion to use the cot since then. I see there is a lot more choice available now at a better price and would certainly not choose this transaction with Direct 2 Mum again if choosing now.
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Location: Manchester

Top Reviewer Ranking: 203,640