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Customer Review

1 of 1 people found the following review helpful
2.0 out of 5 stars OH dear Broken again, 4 Feb. 2013
Verified Purchase(What is this?)
This review is from: TABTRONICS QUANTUM7 8GB 1.2GHz - Max 1.5Ghz - DUAL CORE CPU - QUAD CORE GPU Capacitive Android 4.1.1 ** JELLY BEAN ** Tablet PC 7" - 5 point touch - HDMI - Supports SKYPE 2.9,BBC iPlayer web, NetFlix, Facebook
I bought two of these as Christmas presents for my two boys aged 8 and 10. within one week the USB port became faulty and would not connect,on one of the tablets and both chargers broke (the pin part) I sent the broken tablet back to tabtronics, who responded quickly in replacing the two chargers and the faulty tablet. yesterday the other tablet has inexplicably broken, it will not turn on. It is a great pity, as all in all when they are working they are great value for money, and easy for a child to navigate and have all of the features of more expensive tablets, without the high price tag. I will update this review, when and if I receive a satisfactory outcome.
UPDATE
Tabtronics have said they will send a replacement of a higher spec, so I resind my comments about any customer service isssues, they have actually been very good to deal with, and probably out of thousands of tablets sold, mine are just an unfortunate few that have gone wrong. They have also refunded my postage charges.
Further update
The tablet arrived today, and it is a better model so all in all I am very pleased.If asked I would use this company again, as by their very nature electrical items can be difficult, but this company have 10/10 for customer service.
UPDATE
This tablet has now been broken for the last month, and it is a lesson learned, I live in Spain, and wish I had just bought the tablets here, as then at least I could have taken them back, pointed out the faults, and probably had my money back. I would not now recommend this product.
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Showing 1-6 of 6 posts in this discussion
Initial post: 13 Feb 2013 09:37:51 GMT
whippers says:
Please check what they are offering you, they said the same to me about an upgrade, its actually a cheaper product!
when i pointed this out to them, and explained that there was an upgrade to a slightly more expensive product, they then said, oh you can have your money back!.
this company know what there doing, they do not want to give money back period! even though there product is littered with problems. good luck with your replacments

In reply to an earlier post on 13 Feb 2013 11:32:51 GMT
TABTRONICS says:
The quantum 7+ has a higher resolution screen 1024 x 600 and a different build to the the quantum7. If you read the listing closely you will see its a "Launch Price". It not a cheaper product as described by someone who hasn't seen the item to make such a statement. The 7+ has new firmware, a new case and a new touch screen.

We follow Amazon's policy, if the product is within 30 days we dont have a problem refunding. If you contact us after this time we will repair or replace. Please make yourself aware of Amazons return policy.

In reply to an earlier post on 14 Feb 2013 08:29:30 GMT
whippers says:
yes but it is a cheaper product, i was offered this, and when i asked would i get the £10 difference in price on both tablets, it was no!
you know you have issues with build quality, and you are also telling people you dont refund! this is clearly not legal, nice try tabtronics. if you have bought this tablet and dont want it, demand your money back, they have to refund! incidentally i got a rather cocky e-mail form tabtronics yesterday after posting my review, how they got my personal e-mail address i dont know, but i dont appreciate being harrassed on my personal e-mail, steer clear of this company in my opinion

In reply to an earlier post on 14 Feb 2013 08:50:00 GMT
whippers says:
oh and also, i was well within my 30 days when i asked for a refund, i have the e-mails to prove it! i am also contacting Amazon direct about this company, and i will forward to them all the e-mails that have been exchanged, and they can see how you operate.

In reply to an earlier post on 15 Feb 2013 12:10:01 GMT
TABTRONICS says:
You emailed us from your email address - :-))))))

Posted on 17 Apr 2014 14:35:47 BDT
A White says:
Can anybody help me. I'm trying to edit my friend's tabtronics android tablet and there's no help sites out there. I can't figure out how to delete the unused home screens as it isn't the same as any other android I have previously used - nothing seems to work. Also, cannot figure how to move the icons on the menu!!
Any help would be much appreciated. Thank you!
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