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Customer Review

on 19 September 2012
I bought this item ten months ago, to have in the car for use in emergencies. I used it for only the third time the other day, and it made a strange noise and just died. Nothing at all works now.

Looking at other comments, the quality is clearly less than reliable: not something desirable in an item bought for emergency use. It was clearly neither "fit for purpose" nor "Of satisfactory quality" under the terms of the Sale Of Goods Act 1979. I have replaced it with a small compressor and footpump bought from my local hardware store.

I would avoid this manufacturer.

However, Amazon's customer service can't be faulted. The website was a bit difficult to navigate, but I used the "contact us" option to send an email explaining my dissatisfaction. I soon received an email back with a refund to my account, and a link to a free return label. I printed the the label, packed the pump in its case into polythene and took it to my local collectplus point who scanned the barcode and gave me a receipt. This system should be foolproof! :)
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