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Customer Review

329 of 333 people found the following review helpful
5.0 out of 5 stars Excellent little product with powerful features., 5 Aug. 2009
Verified Purchase(What is this?)
I won't cover what other reviews have already written about in detail. Overall the product is very easy to use and set up, and works exactly as stated.

I used some of the advanced features... I activated Anonymous Call Reject on the unit, and then unsubscribed from that feature from BT - this means the unit will pay for itself in around 2 years.

The "WebLink" feature is also very good. It provides access to every setting, blocked and starred number lists, logs of people that have called you and people you have called, links to look up those numbers on the internet or report to the TPS.

I populated my list of "Starred Callers" (your friends and callers you want to get through automatically) by exporting the phonebook from my mobile phone onto my computer, and then editing the data before copy and pasting the list into the TrueCall website (it's simply one number per line, with an optional name, very easy). This meant I didn't have to manually type in 50 or so numbers, and removed the chance of any typos.

* Easy to set up.
* Works as stated.
* Lots of settings to play with.
* Default settings work very well.
* 1 watt (only!) switched mode power supply.
* More than replaces anonymous call reject, voicemail, answering machine, call recorder (additional SD card with the software on needed).
* Can block all callers you don't want (especially if you switch on anonymous call reject).
* Can block all international calls.
* Will allow all of your "friends" through automatically and invisibly.
* Can screen all other calls by either asking for their name, asking them to press a button (proves they're not a machine), requiring a PIN (prove they know you), or by listening to them on the answering machine, or any combination of these.
* Good and free telephone and email support (I used this to discuss the mains hum, see below).

* The more phones you physically plug into the unit (it says to only plug one into it in the instructions, oh well), the louder a mains hum/buzz gets. I have two phones plugged into it, and it's fine, but as you add more phones (three, four) a hum gets louder and louder. I now use one cordless base station (four handsets) and a wired landline and it's absolutely fine. Note, that you can plug non-phones (i.e. your Sky box) into your wall socket before the unit, so these don't count.
* Picks up interference from cordless phone base stations - you need to keep your base station at least a foot from the TrueCall unit in my experience.
* Will need to pay for the WebLink service after a year - unknown cost. Note here that all the features and settings you really need are provided without the need to use WebLink.
* Weblink will make a short national rate phone call once per week to securely send list of calls made/received, update settings, and download any new firmware. You can turn this off though, and set the number of days between calls, or do it manually.

Settings provided through WebLink (you get this free for one year and the important settings are available through the phone handset as well):
* Shield message (asks for a specific button to be pressed) - on/off/withheld only/unknown caller only.
* Ask callers to say their name - on/off.
* Automatic zap-list removal of numbers you call - on/off.
* Allow international calls straight through - on/off.
* Security level - PIN for settings and messages/PIN for menu only/PIN for remote access only.
* Remote access - on/off.
* Remote access PIN.
* Number of seconds before voicemail answers.
* Beep if new messages - on/off.
* When caller is leaving a message, play through speaker - on/off.
* Give details (numbers, names, etc.) of missed callers as well as messages - on/off.
* Speaker volume - loud/quiet.
* Send list of calls made/received to WebLink service - on/off.
* Caller-ID type - UK landline/cable/VoIP/etc.
* Anonymous call reject - on/off.
* Starred callers only - off/unstarred hear fake ring/unstarred to answering machine/unstarred to enter code.
* PIN Code access callers only - off/ringtone/answering machine/code.
* Caller's PIN code change.
* Zap/Star lists - on/off.
* Call shield key number change.
* Check for network based voicemail (i.e. if you were on the phone and a caller left a voicemail for you) - on/off.
* Call recording (requires additional software on an SD card) - off/selected/on.
* Send zapped caller's caller-id to handset - on/off.
* VoIP adapter (e.g. ATA) - on/off.
* Night shield (all callers not on your star list must press a key if call is made between 11pm and 7am) - on/off.
* Fake not-at-home mode (non-starred callers just hear a continuous ringing tone) - on/off.
* Days between weblink synchronization.
* When listening to messages, also announce numbers of starred callers - on/off.
* Block international calls - on/off.

WebLink features:
* List all incoming and outgoing calls.
* Filter calls by last 2 days, week, month, 3, 6, 12 months, incoming, outgoing.
* Call lists show date/time, incoming/outgoing, duration, number, name (if you entered it on the website for that number).
* Look up (Google) any number on call list.
* Report any number on call list to TPS.
* Export call lists as CSV file (for use in a spreadsheet).
* Edit Zap and Star lists.
* Bulk import numbers for Zap and Star lists (one number and optional name per line).
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Tracked by 5 customers

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Showing 1-10 of 14 posts in this discussion
Initial post: 20 Nov 2010 10:03:37 GMT
Simon Green says:
Hi adam, i was wondering if you could help me, im looking to buy the "TrueCall - The Nuisance Call Blocker" for a friend of the family, he wants to block a single country from calling, do you know if it is possible to block a single international area code? or do you have to block all international calls to do so?

In reply to an earlier post on 20 Nov 2010 15:31:15 GMT
PaleBlueDot says:
Due to a limitation on the caller display feature of landline phone networks in the UK, all international calls simply display "International" on the caller display. As such, it is impossible for TrueCall to distinguish between different countries, and hence the only option for your friend is to either block all international calls or not.

However, TrueCall does offer a number of other features that may help. The "Whisper" feature requires all non-friend numbers (this would include international numbers) to speak there name when they call you. If they don't, they get disconnected. If they do, then your phone rings and the unit plays to you what the person said for their name. You can then choose to accept the call, "zap" the call with a message telling them to not call again, or let the call go to the answering machine.

You could turn on the "press a number" feature, which requires all callers to press a given number on their keypad. This prevents non-human callers getting through. This can be activated all the time, or just during the night time (11pm to 7am).

It's also worth noting here that TrueCall have updated their software a number of times over the past year - one of the features is the International Call blocking options. When you get your unit, if some function is missing that you've heard it should have, just give them a call and they set some flag on your account so that next time your TrueCall calls in the firmware is updated.

In reply to an earlier post on 23 Mar 2011 22:50:01 GMT
D. Borg says:

Someone calls me on my landline sometimes,but hangs up immediately,giving me no time to pick up the phone. On the caller id,the caller is marked as unknown,so no number is shown. Would this nuisance caller still be able to block him and stop him from calling? Would you know of any product who is able to block such calls? Thanks!

In reply to an earlier post on 23 Mar 2011 23:57:26 GMT
Last edited by the author on 24 Mar 2011 00:00:20 GMT
PaleBlueDot says:
Yes. This will do exactly that.

You can block all "unknown" calls, and/or all "international" calls, and/or all callers not on a specific list (starred callers), and/or block just callers on the "zapped" list (barred callers). Or, you can make all callers press a specific number on their phone (it will tell them what number to press - it proves they're human and not a machine or auto-dialer), or enter a PIN number. Or, you can use what's called a "whisper", where all (non-starred / friend) callers have to say their name before your phone actually rings - it then tells you who is calling by playing that message to you when you answer the phone. If they don't leave a name they get disconnected and your phone never rings.

With any of the above, your phone will not actually ring until the caller performs the requested actions (or it'll be dropped immediately if it's a blocked call). You won't hear anything nor be disturbed by the type of caller you describe.

Posted on 16 Feb 2013 12:21:10 GMT
An in depth report....... Thank you!

Posted on 21 Jul 2013 05:26:58 BDT
Sussman says:
Very good review thank you

In reply to an earlier post on 31 Oct 2013 07:49:27 GMT
[Deleted by the author on 31 Oct 2013 07:50:18 GMT]

Posted on 8 Sep 2014 13:33:57 BDT
QT says:
Will it allow calls through to your existing answerphone?

In reply to an earlier post on 8 Sep 2014 15:01:39 BDT
PaleBlueDot says:
Yes, but remember it has an answering machine built into it too (which you can turn off).

Whether you choose to use your own answering machine or not, the caller will hear the phone ring, then the caller will hear a request for them to state their name from TrueCall, then they will hear the phone ring again several times (while your phone rings), then whichever answering machine you're using will answer and record a message.

You would have to turn off Missed Call Reporting in the TrueCall settings, otherwise you would not only have to listen to your messages on your answering machine when you return home, but also listen to the names and numbers of all your missed calls on the TrueCall.

There are a few advantages to using the TrueCall as an answering machine though. If you just let TrueCall use its answering machine, then it will play any message each person left as you go through the missed calls, so you're getting both the name of the caller that they spoke when they called, their number, and any message they left. Your answering machine on its own may just record a message and not their name or number.

Also bear in mind that you can only reliably attach one phone to the TrueCall. I would advise this be your cordless phone base station, so that you can just have the one connection and that cordless base can feed all your other phones. If this is not the same unit as your answering machine then you might have a problem. You can't have any phones/answering machines connected before the TrueCall as they will all ring (and take messages) while the TrueCall unit is screening the call for you. This would defeat the purpose of it.

Posted on 4 Oct 2014 18:40:58 BDT
Mike says:
Hi Simon,
I too have a Truecall Blocker Unit, with the new Do Not Disturb Option (Version 6.14). I was about to do a review on this unit, when I came across your review. This is such a complete review, that there is little else I can say.
I will just say, as you didn't the do not disturb option sets the call blocker to use the night tiime settings or, in some versions, there is an option to set specific responses when used.

The other thing I noted, in response to one of your readers comments, is that you mention it is impossible for Truecaller to syphon out specific countries. Depending on the country, and the network the recipient is on, this may not be the case any longer. *SOME* networks DO now show the CLI for calls outside of the UK. Notably, USA and Australia (On BT anyhow). This is only a start, but it does show that a) it can be done, in some cases, and b) that CLI is being spread across the world networks. One day, I would hope to see all countries force CLI for all callers. Then we can kill off telepests altogether.

A final observation, on cost of this unit. There are other options, which may do much the same thing, in stopping certain groups of callers, at a considerably lower cost. However, there is nothing on the market that will stop the whole range of potential telepests, in a device which is so versatile and configurable as the TrueCaller unit. It really is a matter of pay your money and take your choice. Do you want a mini metro or the Rolls Royce? Why get half a package, when you can have the whole thing? I had choose to refuse, Anonymous Caller Reject and a whole list of online "Washer subscriptions, including the TPS, before I got the TrueCall unit. I have now let all these lapse and the unit paid for itself in the 1st yr. I have had 1 or 2 telepests get through during the whole of this year (This was written in Oct of 2014) and the customer support, well, it's second to none. Friendly, informative and very happy to help. It is their mission to make the customer happy, and I dont think that they have failed to deliver on that. Certainly where I am concerned anyway.
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