4 of 4 people found the following review helpful
Poor customer service from Zoom,
Verified Purchase(What is this?)
This review is from: Zoom 56k V.92 External Usb Modem (Electronics)
I purchased this modem to install in my Windows 7 64 bit computer after reading the positive reviews on this site. I need to be able to send and receive the occasional fax and thought I would finally throw away my fax machine and replace it with this neat device. To date, I have been unable to get it to send or receive one fax, although the pc says it is installed correctly. I downloaded the latest 64 bit driver from the internet but still no joy. I build my own computers so would normally expect to be able to install a "simple" peripheral like this. Live Zoom customer service chat cancelled on me twice (after a wait of 8 minutes each time) and I am still waiting for a response to my email to customer support. Their target is to respond in 72 hours. If I treated my customers like that, I wouldn't have any.