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Customer Review

1.0 out of 5 stars Guitar came but no came, 19 Sept. 2011
Verified Purchase(What is this?)
This review is from: Guitar Hero 5 - Guitar Bundle (PS3) (Video Game)
The guitar arrived but no game and on phoning Amazon they said instead of just sending out the game like any sensible organisation would do they would need me to send back a perfectly good guitar costing me money and reorder another until they gave me the money back, when I said why could they not send me out just the game they said that even though the bundle is packaged at their warehouse the actual product is owned by another company when I ask could I contact that company the woman on the line said they don't have a telephone number for them. When I said what happens if the next one ordered has no game in she said i would have to send it back again. I repeatedly asked for a supervisor and was fobbed off until I complained that I had asked to speak to one twice and it had been refused. In the end I spoke to a supervisor and he gave me a credit note for the game when I showed him that the effort and cost to amazon in ordering reordering and postage compared to the wholesale price of the game made it no economic sense not to send it. However it cost me £4 in mobile charges.
I would no more order this bundle again than fly to the moon.
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Location: Haringey, United Kingdom

Top Reviewer Ranking: 183,760