Learn more Download now Shop now Shop now flip flip flip Shop now Learn More Shop now Shop now Shop now Learn more Shop Fire Shop Kindle Learn More Shop now Shop now Learn more

Customer Review

on 23 June 2006
I got a copy of Michael Heppells second book as soon as it was launched and had read it in two days. With great real life examples, it was very easy to read, and plenty of practical ways to improve the service you give to your cients, that really cost nothing in financial terms (especially important for me as I work for a charity, and need to keep running costs as low as possible). Some of the ideas I already do, but it helped me think of ways to do these better. There were also many new ideas to implement.

I love practical books that you feel you can implement straight away. Michael Heppell's first book was Brilliant, but I think that this one is even better.
9 people found this helpful
|0Comment|Report abuse| Permalink
What's this?

What are product links?

In the text of your review, you can link directly to any product offered on Amazon.com. To insert a product link, follow these steps:
1. Find the product you want to reference on Amazon.com
2. Copy the web address of the product
3. Click Insert product link
4. Paste the web address in the box
5. Click Select
6. Selecting the item displayed will insert text that looks like this: [[ASIN:014312854XHamlet (The Pelican Shakespeare)]]
7. When your review is displayed on Amazon.com, this text will be transformed into a hyperlink, like this:Hamlet (The Pelican Shakespeare)

You are limited to 10 product links in your review, and your link text may not be longer than 256 characters.


Product Details

4.5 out of 5 stars
59