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Customer Review

291 of 302 people found the following review helpful
1.0 out of 5 stars Buyer Beware, 29 Jun. 2012
Verified Purchase(What is this?)
This review is from: SquareTrade 3-Year Warranty Plus Accident Protection (£150-175 Items) (Accessory)
Beware of this clause hidden in the Warranty Document - It means that you do not get three years repair cover , you ONLY GET cover for three years up to a the value of the product. IE if the product is valued at Two Hundred, and your first repair cost eighty pounds, you have only one hundred and twenty pounds worth of repairs left....

'Maximum Coverage - Subject to approval, this insurance allows for multiple replacements of
your insured item. The maximum liability under this policy shall be the original purchase
price of the insured item, excluding delivery charges.
When you have received repairs or replacements up to the value of
the original purchase price of the insured item or a cash settlement for
the replacement cost of a new item of equal features and functionality,
your policy will immediately end.'
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Showing 1-4 of 4 posts in this discussion
Initial post: 3 Jul 2012 17:39:16 BDT
Last edited by the author on 12 Jan 2016 10:48:00 GMT
SquareTrade says:
Hi,

Thank you for your review. In the example you have described, in the event of your item breaking down again we would simply reimburse you the original purchase price LESS the costs of all previous repairs rather than carrry out another repair. When this scenario occurs, the warranty would end.
Further information can be found in our T&Cs under the heading, 'Limit of Coverage'.
Please let us know if there are any other questions. You can call us on 0808 189 1453 (9am to 6pm).
Sincerely,
Spencer
SquareTrade

Posted on 13 Dec 2012 17:56:59 GMT
Seems quite reasonable to me......

In reply to an earlier post on 13 Apr 2013 10:10:44 BDT
OinKy says:
Does that mean if one spent £200 and had £80 repair work done but sometime later item broke down, would they only receive £120 refund or would they get the £200 total cash back (in addition to any previous repairs)?

In reply to an earlier post on 9 May 2013 13:34:31 BDT
Diesel_X says:
By their first reply, it would appear the latter of your question is true... even though the first repair at £80 would have more than double-paid for the price of the original policy (at max 3yrs), as well as saved £200 of a product/item ending in the bin.
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