It is full of anecdotes, insights and explanations, but I did struggle with reading it cover to cover partly because of the layout. I am glad I bought it, but be warned . . your learning style will heavily influence the impact this book and therefore potentially Emotional Intelligence(EI) has on you. For many attending an EI course would probably be a better starting place, since EI like Neuro Linguistic Programming (NLP) has lots to offer
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