Dear Mr. Bw Sheers,
We are very sorry about your negative experience. We do stand behind our products and regret that our service department was not in contact with you. We always want to ensure that our customers have a positive experience. If you feel that you have received a faulty or defective product, we would be happy to provide you with a replacement. Your satisfaction is very important to us.
Please contact us at Support@GreatShield.com
GreatShield Support Team