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Customer Review

on 7 February 2009
I had to read this book for a case study presentation for my MBA Organizational Behavior class, and I must say that it was a pleasure reading it.

It offers a deep inside to the Ritz-Carlton successful corporate culture, explaining the fundamental steps in creating and nurturing the caring and engaging attitude displayed by the Ladies and Gentlemen of Ritz-Carlton when serving the Ladies and Gentlemen that stay with them.

This book is very easy to read, it's full of the wow stories that help to illustrate the way the culture works. If you want to get a glimpse on how a corporate culture focused on high quality of service functions, i would strongly recommend reading this book.
3 people found this helpful
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Product Details

4.6 out of 5 stars