I give a 5 star rating because this book changed my life for the better. Lots of us struggle with how to sort out conflict, and getting it wrong can create unpleasant situations at work and at home! Here, you are given the 'formula' for how to state how you feel in about something you're unhappy about, and what changes you would like to happen next time, in a safe, non threatening and constructive way that works. You don't drag in all their peccadillos from the past, just stick to the present, and keep it simple. She makes it simple, I have been using this marvellous formula for years now. It always makes things better, even though you don't always get what you want, there's usually a compromise to be found.
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