Learn more Download now Shop now Shop now Shop now Shop now Shop now Shop now Shop now Shop now Learn More Shop now Learn more Shop Fire Shop Kindle Learn More Shop now Shop now Learn more

Customer Review

on 7 February 2014
I give a 5 star rating because this book changed my life for the better. Lots of us struggle with how to sort out conflict, and getting it wrong can create unpleasant situations at work and at home! Here, you are given the 'formula' for how to state how you feel in about something you're unhappy about, and what changes you would like to happen next time, in a safe, non threatening and constructive way that works. You don't drag in all their peccadillos from the past, just stick to the present, and keep it simple. She makes it simple, I have been using this marvellous formula for years now. It always makes things better, even though you don't always get what you want, there's usually a compromise to be found.
0Comment| 6 people found this helpful. Was this review helpful to you? Report abuse| Permalink
What's this?

What are product links?

In the text of your review, you can link directly to any product offered on Amazon.com. To insert a product link, follow these steps:
1. Find the product you want to reference on Amazon.com
2. Copy the web address of the product
3. Click Insert product link
4. Paste the web address in the box
5. Click Select
6. Selecting the item displayed will insert text that looks like this: [[ASIN:014312854XHamlet (The Pelican Shakespeare)]]
7. When your review is displayed on Amazon.com, this text will be transformed into a hyperlink, like this:Hamlet (The Pelican Shakespeare)

You are limited to 10 product links in your review, and your link text may not be longer than 256 characters.