6 of 6 people found the following review helpful
Quality problems and appalling customer support,
It's a nice design, solidly built and attractive. I bought the whole luggage kit for my Versys and it looks marvellous.
Then in less than a year the lock mechanism fell apart and jammed. The faulty item was a spring which had popped out, simple enough to fix but it took five months to get the mechanism working again after a lot of complaining and the wrong items sent to me and then delays over and over again. You only really see how a company is when things go wrong and Givi have been so awful that I will never buy anything of theirs again.
Even their ISO9001 certificate showing online has lapsed, and cusomer complaints are not being answered so it looks very much like they've given up on any quality and support system.
As a footnote, the pannier mounting frames have all rusted within 18 months and it's easy to see why. Powder paint on bare mild steel means rust! This is shabby manufacturing quality.
Never again Givi.