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Customer Review

14 of 17 people found the following review helpful
1.0 out of 5 stars Such a shame, 28 Mar. 2014
Verified Purchase(What is this?)
This review is from: Samsung XE700 11.6-inch Touchscreen Convertible Laptop (Black) - (Intel Core i5 3317U 1.7GHz Processor, 4GB RAM, 64GB eMMC, WLAN, BT, Webcam, Integrated Graphics, Windows 8) (Personal Computers)
Visually this looks like a great tablet/laptop convertible. Sadly the reality isn't so great.

To be fair on this laptop I'll mention the good things as well as the bad.

The Good:

The tablet itself appears well made, with a solid feel.
The i5 is a dual core CPU with hyper threading and onboard graphics featuring Quick Sync.
The screen resolution is high and looks great with HD video playback.
The tablet is silent under low load and fairly quiet under heavy load.
Battery life seemed quite good, however this may be down to a very tightly tuned, low performance power option pre-set by Samsung.

The Bad:

Price. Even at 60% of the full RRP, this laptop is a poor performer.
The keyboard is flimsy and light, making the tablet section top heavy when used like a laptop.
The screen has some light bleeding/over brightness towards the left and right sides of the screen, but is still better than a budget laptop.
The speakers are terrible. The left speaker on mine distorted sound a great deal, so I would suspect it wasn't very well attached inside.
The WiFi driver out of the box is quite bug ridden. Updates took more than a dozen attempts and auto-reconnect would not work on bootup.
Disk space for Windows itself is 47GB with around 20GB of free space out of the box. The remaining space used for a recovery partition. During updates I saw the free disk space reduce right down to 8GB, with System protection consuming so much disk use that the system was not responsive.
The touch screen regularly stopped responding to touch and quite often the keyboard and track pad would unmount from Windows (with no notification).

The Ugly:

In the description above Amazon state "Full Windows 8 Pro Experience with TPM". The version of Windows is actually the standard version. Upgrading to Pro costs £80+
To get reasonable performance out of the laptop I had to disable the page file, disable system protection, remove Norton, and update to Windows 8.1. Performance still wasn't great. I have an Asus TF600T Windows RT tablet with a quad core NVidia CPU that is more responsive browsing the web than this laptop.
The recovery software to restore to factory defaults does not function properly. The application refused to accept the recovery image installed by Samsung. I tried to use the export function to place the recovery image onto a USB stick. Firstly, I tried using the option to create a FAT32 formatted bootable USB stick, but it failed at 4GB of files (This was not file-size-limit related as the restore image is not a flat file type). Secondly, I tried creating a non bootable NTFS formatted USB stick and successfully copied all recovery files correctly. However, Samsung's recovery application refused to find or allow browsing to the USB stick, both within Windows and in the bootup recovery environment. I suspect the recovery application is produced by a third party with restrictions that have gone un-noticed by Samsung.

After finding so many issues I decided to return it for refund.
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Showing 1-1 of 1 posts in this discussion
Initial post: 9 Jul 2014, 15:02:35 BST
Al Tapone says:
Your constant unmounting of the touch interface sounds like the poor thing was dropped on it's head before reaching you. Ditto for the left speaker.
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