20 of 21 people found the following review helpful
Impossible to maintain,
This review is from: Swordfish 1500XCD 15 Sheet Cross Cut Paper/Document Shredder ref: 45011 (Office Product)
I bought this shredder about 18 months ago for modest office use, shredding about 50 A4 sheets a week on average. The retailer said the cutter had a lifetime guarantee and continues to advertise it as such. About 6 months ago it began to shred unevenly and when inspected several of the plastic teeth in the cutter unit had sheared off. Now it is barely able to deal with one sheet of paper. The supplier didn't want to know and said that the warranty covered only the metal parts, not the plastic. The fact they they are integral is overlooked! Swordfish themselves are very difficult to contact. I would have liked to price a new shredder unit but just can't get a handle on that. It worked quite happily initially although could never cope with 10 sheets of A4 (thin) as advertised. Problem: What to do next as I have to be able to shred sensitive documents.
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Initial post: 10 Jun 2013 13:03:38 BDT
Don Diago says:
I have one of these and I know this product is guaranteed for two years so if yours was 18 months old you could have had a replacement - best to read the paperwork.
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