My wife has quite long hair and is always complaining about the quality of hair curlers and the results they give. She is very happy with the results from Remington, even as far as to say that this is miles better then other, more expensive well known makes she has used. The tongs get quite hot and my little boy managed to pick them up and get quite a nasty burn (this is not the fault of Remington by the way - it was our fault for leaving them within reach). Saying that they do have a feature to set the temperature and the heat proof bag is a really great item. This is a great product giving great results.