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Customer Review

26 of 27 people found the following review helpful
4.0 out of 5 stars Product and function is excellent. Getting it to work via Wi-fi; not so straight forward, 12 Jan. 2014
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This review is from: Epson WorkForce WF-3520DWF 4-in-1 Printer with Double-sided Printing (Accessory)
I'm not going to go into a long winded review detailing the printer and all it can offer, the specification and description above does that, but needless to say it's a great printer.

The biggest draw for me was the double sided scanning/printing and the ability to print over Wi-fi.

First off the double sided scanning and printing works like a dream and saves so much paper so no complaints there.

The biggest problem I had with this printer - at least initially - is with the setting up of the Wi-fi. First of all, the quick setup and basic setup guides offer no help on this at all, merely how to set up using USB. So I thought I'd try this on my own but seeing as a few other reviewers on here have had trouble setting up using the installation CD I decided to use the web install. All was well up until it tried to detect the printer and....then the software crashed with the error "Epson Install Navi for X86 has stopped working", leaving no option but to close the software down, with no way to start it up again without reinstalling, only for the same error to occur. At this point I referred to the Epson documentation but it was no help at all. Even going through a Google search showed nothing other than a possible problem with my Windows Installer (I use Windows 7 32bit, service pack 1). After numerous tutorials I still wasn't able to detect the printer and the Epson software again kept crashing so I decided to set it up via USB just so I could use it.

After trying out many different routes but to no avail I decided to try to scan for the printer manually by simply clicking on the Start button on the taskbar, followed by Devices and Printers. From here I clicked on Add A Device and as if by magic my computer managed to find it all by itself! I selected it and allowed it to install the drivers I had previously installed. Since then it's worked like a charm. I also used this method on another desktop PC and a laptop (all running Windows 7, and all failed when using the Epson software when trying to scan for the printer) and it worked flawlessly on each machine.

Now that I have got it set up on my wireless network and printing from numerous machines I am very happy but unfortunately I can't give this the full five stars due to Epson's pretty terrible documentation, meaning I had to discover the solution for myself.

One more thing, the Epson Scan software seems to work independently of the printer drivers and as such scanning over the Wi-fi network needs to be configured separately but this is something else that is not detailed in the printer manuals and again I had to stumble across the solution myself.

The solution is to simply start up the Epson Scan Settings application from the Start Menu. From there you must change the connection from local to network and then click on Add. It will scan for the printer's IP address and once found you can select this and then test so make sure there is a connection across your network. You will now be able scan and send your files wirelessly to any device that is connected to your printer at the time. Please note you only need to do this if you are intending to scan using Wi-fi. If you are using a USB connection then keep the setting to Local.

I know this was long winded but I just wanted to share my experiences with you all out there and to say that the printer itself is excellent but Wi-fi setup is not as straight forward as it could have been. I hope this helps :)
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