When our long serving M&S toaster went 'belly-up' on us recently it was a great loss. So, we set about buying a replacement. Bought and returned a couple of the cheaper regular makes. They didn't tick all the boxes. One, you could almost toast bread from the outside of the toaster and both would not accept a normal size slice of bread (eg Kingsmill 50/50) without chopping a bit off. The Krups toaster had no such problems and it does very nice toast as well! OK, it's a bit pricy (for a toaster) but, in this case, you get what you pay for. It's well built and the quality is excellent. No problem in recommending this product.