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Customer Review

on 7 September 1998
The various contributions are inconsistent (writing style varies from riveting to just readable), but Winograd does a good job of tying everyone's contributions together. I particularly liked the use of "profiles" (short pieces highlighting a specific product or concept) that supplemented the longer chapters. Chapter 8 and the subsequent profile on IDEO should be required reading for anyone assigned to a software design project. And everyone involved in human-computer interaction should read Kapor's, "A Software Design Manifesto" (which is Chapter 1).
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