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Customer Review

on 23 October 2007
Bought the 960 to replace my excellent Ixus 400, a camera that had been excellent over 3 years of use.
The 960IS appears to be the ideal replacement, more pixels, great features and a 40m waterproof housing available.
The image quality is acceptable, not DSLR standards, but great for a compact digital. The 640x480 video is outstanding, superb detail and high frame rate, great for home DVDs.

There are a couple of things that are not good.
When videoing in bright sunlight, say water reflections, my camera is displaying hundreds of vertical white and green lines. Looks line an old 8mm recording. I have never seen this on any other camera.
But, the main problem is the lens, couple of days ago I heard a "clunk", then the lens wouldn't retract fully. The camera displayed "Lens Error, restart camera". After about 6 attempts and another "clunk" the lens returned to normal. It hasn't lasted though, today the lens has just jammed out. Not good when you're in the middle of a snorkelling trip! This time it appears to be more drastic, the lens will not move more than 3mm.
So now I'm now in Fuerteventura, on holiday, with a £250 titanium paperweight.
I've contacted canon by email, no reply yet.
If you look on the net, you can see quite a few people have had similar problems with the newer Ixus cameras.

I hope this can be sorted as it's a great camera, when it's working!
The camera is a 5* piece of kit, but I can only give it 2* for breaking after 1 month.....
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