4 of 5 people found the following review helpful
A workbook for Lean Six Sigma implementers,
This review is from: The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed: A Quick Reference Guide to 70 Tools ... Quality and Speed (Career (Exclude VGM)) (Paperback)
This is a fantastic workbook, which enables one to implement Lean Six Sigma for improving any service/transactional process.
Following the DMAIC structure i was able to sucessfully make significant improvements in process lead time.
A definte for any new starter.