My copy was sent by Royal Mail-depite paying for the product including postage this never arrived. Winsford Post Office expect everyone to collect from their depot on a Saturday morning. When I did get there in January they had sent it back to Scotland! Please do not send any more packages by Royal Mail they will not even deliver letters.
I did manage to borrow a copy from the Trust's Library- this is a very useful book and I would agree, a must for professionals working with these conditions. I therefore rate this 5 stars. Royal Mail nil points.