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Customer Review

20 of 22 people found the following review helpful
2.0 out of 5 stars Disappointed, 9 Oct. 2013
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This review is from: HP Photosmart 6520 Wireless A4 AirPrint e-All-in-one Colour Photo Inkjet Printer (Office Product)
Everything started ok (well for six months anyway) approx a month ago for the first time I replaced all of the ink cartridges, I do consider myself to be a light user I was therefore totally surprised when the low ink warning message appeared after all as I said the set up cartridges lasted for 6months and the replacements had only lasted for a month despite my usage being the same for the first period

I contacted Amazon support explaining my issues, it was suggested that I contacted the makers Support team, they replied informing me that I need to change various printer settings, I did say that I didn't think think this was required
because I hadn't I had never had to do this when I was using the set up cartridges and they worked perfectly well for six months

Their support then replied suggesting I purchase a complete new set of inks (at my expense!) and calculate what my printers paper yield was, this can tell them if the problem is with the printer it may need a service,

I did reply saying that I shouldn't have to pay for inks, and if the printer was indeed faulty it shouldn't require a service in such a short period of time,.

On hearing this Amazon in my opinion has done the right thing and have arranged to send me a replacement printer
Extremely disappointed with the makers responses
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