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Customer Review

on 31 May 2013
After having had the phone for a few days I found my way around the new hardware and software without any major headaches after upgrading from a Blackberry Torch. The great news is it's much faster and hasn't been prone to the lock ups that plagued my old phone. The main immediate difference to anyone used to the older Blackberries is the lack of trackpad, something those of us who have been with the bberry since the side wheel have got used to. The touchscreen is very responsive and they have obviously put a lot of time and research into the new navigation system which is a familiar selection of app icons along with direct access to the 'hub' which gives access to emails and social media updates. Facebook, Twitter, Skype and LinkedIn are all supplied with phone with WhatsApp available to download.

The ringing and other alerts don't seem quite as adaptable as on the old Blackberry and it took me a while to find a mode that just rings for the phone and vibrates for text. It's all there but not as easy to sort out as you might expect.

I like the Blackberry Link software, it's intuitive and make transferring data from the old phone easy. Please note it will not transfer email addresses and passwords, the instructions advise setting all these up before using the Link software to transfer all the other data. Pleasingly all my saved wi-fi profiles came across without issues.

It's also worth noting these new generation Blackberries do not use 'Blackberry Services' ie your emails do not go through a Blackberry server and now arrive and go in a similar way to laptops, iPhones and iPads. This makes a difference when choosing a data plan as emails will count as data and not Blackberry services. This is of particular concern when travelling, networks had reasonable travel boosters for Blackberry services, now you have to use roaming data plans which can really rack up costs.

Although the battery has more capacity than the Z10 and the screen is smaller, in my experience and as with most of these 4G devices, daily charging is required. I have a BlackBerry N-X1 Battery and Charger for Q10 to avoid getting stuck with a dead phone. BlackBerry N-X1 Battery and Charger for Q10

My advice for anyone making the switch is to allow a few hours to get familiar with the Q10, it's a good phone with internet access as fast and as accessible as the iPhone but it's a giant leap from the old software so needs a little getting used to.
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