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Customer Review

on January 5, 2014
Had to return this.
My 3 stars are for my buying experience - the IPad Air is undoubtedly a 5 star tablet but the purchase experience I had wasn't 5 star. The return and refund arrangements were prompt and straightforward - but I shouldn't really have had to go through al of that just before Christmas!

The seller had sent what I think was a product packaged for the US market - the adaptor actually in the pack was a 2 flat-pin adaptor.
This purchase was from a seller whose sales were fulfilled by Amazon.
There is a significant difference between this arrangement and one where Amazon are the seller.

The seller had to be perfectly fair to them included an additional UK 3 pin adaptor but it was rated 10 W
I queried this online with Amazon, requesting simply a replacement for the adaptor.
May sound a tad picky but the 12w adaptor that should be provided charges the IPAD quicker than 10W and anyway, it should have come with a 12w in the first place!
I made Amazon my first point of contact since they processed my payment.
I didn't contact the seller directly so perhaps I didn't give them a chance to make things right.
However, I really didn't have the time to be making this more complicated than I thought it should be.

Unfortunately, I was told by an attentive Amazon (live text) person that my options were either to accept the whole package or return it all.
No provision to provide simply a replacement adaptor!!
Had to be returned
Amazon returns' arrangements and promptness usually excel but on this occasion it did seem a shame - I suppose this was due to the order being fulfilled by Amazon!

However, It hadn't been made clear in the 'blurb' that this wasn't going to be a purchase of an item actually intended for the UK market so overall I'm a tad disappointed.
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Product Details

4.7 out of 5 stars
£350.00+ £4.52 shipping