35 of 41 people found the following review helpful
Poor Customer Service,
Verified Purchase(What is this?)
This review is from: ADULTS FULLY WATERPROOF JACKET AND TROUSER SET - 5 COLOURS (Apparel)
They say 'you get what you pay for' and it's true. I ordered a waterproof jacket and trouser set in May. On the third occasion that I wore it, my mother noticed a gaping hole in the jacket; the fabric had torn away from the zip on the bottom left - about three inches long. I contacted the seller and was unhelpfully told that as the 30 day return policy had expired there was nothing more they could do. I responded, quoting the Sale of Goods Act and received a one sentence response, without so much as a greeting: 'raise a complaint with Amazon'. So, that is exactly what I am doing. I would NOT recommend this product or company. I only gave one star because I had to!