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Customer Review

on 29 December 2010
I must admit to being a little disappointed with this device. I did some online research before buying and came to the conclusion that this would be not only a good, quick coffee maker but also have readily available and relatively cheap pads/pods. And on most fronts it does deliver: it really is super quick and easy. It doesn't really only take 30 seconds to make coffee when you add in the time it takes for the water to heat up but that time is mostly covered by getting a cup out and putting the pad in so it's not relevant really. Pop in the pad and press the button and some nice looking, foamy coffee results. Need two cups? - use two pads in the large pod holder or put in two pads.

The first disappointing aspect is the amount of coffee you get which is to say not much on the single cup mode. It's about 1/3 of a mug and so you need some small coffee cups for it to make sense. You don't get the cool cube cups pictured on the box by the way. Anyway, there is a 2 cup/1 mug button but that takes two pads and so you can only use this for one person and it's costing you twice as much in coffee.

The second and more fatal negative is the quality of the coffee. It's pretty weak to my taste and lacking a certain something that one looks for in freshly brewed coffee - that richness and depth that you cannot get from instant. This cannot be overcome by buying darker roasts since this just produces a more bitter but not richer cup. The only way to get a really nice cup is to use 2 pods or buy the larger mug pods. In fact the mug pods are the best option because using two pods doesn't produce coffee of twice the strength. The reason behind this, I believe, is that the first pod you put in the double holder doesn't seal properly as its edges are not being pinched by the mechanism. So some water can get around the pod. This effect sometimes happens with a single pod if you don't put it in properly or the edges are screwed up. The mug pods seal just like a single pod but contain twice the coffee and so produce a much stronger cup. Even using the mug pods produces only a nice rather than excellent cup of coffee. It doesn't compare to an espresso machine or cafetierre. However I've tried some 3rd party pods sold online with mixed results. The best coffee so far has been the Senseo Americano mug sized pods but there is huge variety of cheap pods available and some have been pretty nice.

EDIT: 1 YEAR ON

I've owned that machine for a year now so have more experience of it's actual use. I bought this machine as an alternative to instant coffee and as that it's a good buy. This larger machine holds more water and is very convenient. It's much quicker than boiling a kettle and obviously the coffee is much better than instant. It needs no cleaning either. Whilst it might not be up to gourmet coffee made with a Gaggia or whatever, as a way of getting a proper cup of coffee quickly and mess free it cannot be beat. Also Philips guarantee is no joke. My machine developed a fault a year on and one call to Philips, no need to produce receipts or anything and they send a new on out in the post the next day!
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