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Customer Review

4 of 4 people found the following review helpful
1.0 out of 5 stars slower than usb 2.0, 15 Jun. 2013
Verified Purchase(What is this?)
returned as item was so slow that ive seen milk turn faster! The item seemed well built and sturdy just stupidly slow
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Showing 1-2 of 2 posts in this discussion
Initial post: 17 Jun 2013, 03:34:53 BST
ANKER says:
Dear customer,

Thank you for leaving us the product review. Sorry for the disappointment.

A slow speed could be based on possible reasons below FYI:

1 Please plug to the built-in USB 3.0 port via computer to see if there is any difference
2 It is strongly recommended to update the driver and firmware for your USB 3.0 host controller to the latest version. Identify the brand of your USB 3.0 controller to search online, or contact your PC/motherboard supplier directly. This ensures a smooth and reliable experience when using any USB based device (either 2.0 or 3.0) with the USB 3.0 host controller. Or please try another computer.
3 A defective USB 3.0 cable or hub might be the cause.

To speed things up, could you please email us update directly at support@ianker.com with your Amazon order # and review link, we will try our best to fix.

Best Regards!

Anker Uspeed Team
support@ianker.com
Mon-Fri 9am to 5pm(pst)

In reply to an earlier post on 5 Nov 2013, 17:57:08 GMT
What a refreshing and helpful response from Anker. Well done to Anker, not that many suppliers bother to try and offer service and solutions. Thank you on behalf of possibly quite a lot of customers.
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