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Customer Review

on 6 April 2008
I was co-erced into reading this at work and as business books go its one of the better ones and I actually fully believe in the principles it sets out as a recipe for success.

The research and analysis has obviously been done well but at times, like a lot of academic work, the interpretation of data is subjective, leading to a few jumps in reasoning.

That said, you can't argue with much of it. Reading and understanding this book is easy, applying the theory to reality is much more difficult. Unless you are at the right level in an organisation with a team of committed colleagues who also subscribe to the same theory you will not reap the rewards but may end up frustrated.

Our organisation (FTSE 100) paid lip service to the principle within half of one business unit - but centres of excellence within an otherwise unfocused organisation can be unbalancing and rarely lift the whole company to excellence.

Some good lessons here for everyone and a great book to read if you're studying for your MBA but to be honest if you at the right level in an organisation to effect this scale of change this book will probably only serve to reinforce what you already know.
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4.6 out of 5 stars
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