Firstly, I thought my order was going to come from the UK but it ended up coming from the states which immediately made me suspicious. There was no effort to provide me with a UK power cord and when I enquired I was sent a cheap travel plug adapter which clearly shouldn't be used on a personal computer. The keyboard was a US layout which confused me but was told It couldn't be changed. When It arrived it wasn't in it's official box but a flimsy brown box and it looked clearly used without any protective casing or plastic. Absolutely disgusting, obviously a refurbishment scam. Awaiting a refund from Amazon.