This product came from Hong Kong. I was told it was a UK model but started off all in Chinese and when I updated the software, not an easy process by any means, everything went back into Chinese again. I am used to Sony Ericsson phones so I could guess what it was asking me for to get into the phone and when I changed to English all went well, however there are several Chinese apps in the phone which cannot be deleted. Also when I tried to sign up to my MSN Messenger account I spotted that the default email address is hotmail.com which is no good for me and this could not be changed. Also apparently the wrong softward for MSN Messenger is on the phone!!! I have no Facebook or Twitter account so cannot comment on these. I downloaded Google Mail easily and this works well. Camera is pretty good though is not a Cybershot and the touchscreen photogallery is very cute. Watch out for the applications though. Someone with more knowledge that me might have been able to sort this out.