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Customer Review

on 21 April 2013
I loved this fire for it's modern design and was very disappointed when it developed a serious flaw after about 13 months. When you turned it on it became very red (overheated) and switched off. To be fair Dimplex did send me a new fire even though the warranty was a couple of weeks out of date. This arrived on 6/1/2013 and developed the same flaw after 2 months. Dimplex refused to send me another fire and when I asked for a quote to repair it i was told that the item is unable to be repaired as the is one whole unit. If the fire devilered as a replacement was a new item, I am left with no option but to take a 2 month old fire to the tip. We have open coal fires so the first fire was only used on the odd occasion and was not used for several months during the summer. The second fire was only used for at the most 5 occasions.
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