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Customer Review

2.0 out of 5 stars Poor build quality, poor epson support, 17 Dec. 2013
This review is from: Epson WorkForce WF-7525 - multifunctionals (Inkjet, 200 x 200 DPI, 1200 x 1200 DPI, A3, A3 (297 x 420), Colour) (Personal Computers)
I am currently on my 3rd new machine since August 2013. The first was replaced free when the flimsy paper delivery trays began to fall out onto the floor. The second began to deliver output with two vertical lines down each sheet when the ADF was used. Long unhelpful discussions with Epson eventually resulted in their recommendation to send this massive machine off to a service centre for some undetermined time.
This was not acceptable and I was offered another free replacement. After a month this seems to be working OK. BUT, I run OS X 10.9 Mavericks and the Epson scan application can't be used under this release. I currently have a mail in to Epson asking when a new driver will be available, but no answer so far...

By the way, I posted a similar review to this on the Epson site and received a response that it would not be published as it 'contravened their policy'. I wonder why?

I have also noted a comment from another reviewer that there are false 'paper jam' messages when duplex printing. I have also suffered a few of these and it is really annoying to have to remove the rear unit (against a wall, shift heavy printer over edge of desk, disconnect, get torch, bang head on shelf, remove unit, search for jam, don't find anything, replace unit, replace shifted cables, reconnect, reorganise desk)

Such a pity, because if you want a multi-function inkjet with A3 capability, choices are very limited and in theory at least, this is a very capable machine.

UPDATE: June 2014: Flimsy paper trays now falling out onto the floor again. I can't be bothered to get yet another replacement so I guess I will have to put up with it. I think there is a Brother model that is also A3 multi-purpose, but I think you may have to load A3 manually.
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