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Customer Review

16 of 17 people found the following review helpful
1.0 out of 5 stars READ THIS BEFORE YOU BUY, 14 April 2011
This review is from: ABUS Steel-O-Chain 810 - Black, 110cm (Sports)
I bought this lock and the key snapped in half in the lock mechanism when I tried to unlock it. I was not applying any more force than you would expect. When I contacted Abus they sent me the following email saying that it was due to "user error" and I would require an angle grinder to free my bike. The bike is locked in a public place where there is no electrical point to plug into therefore I have lost my bike:

"Thank you for your e-mail regarding your ABUS lock and we are sorry to hear that you have had an unfortunate experience with this product.

A key which has snapped in a lock is usually the result of not fully inserting the key into the locking mechanism and is seen by ABUS as user error and not a manufacturing defect.

If the key is not fully inserted into the lock barrel before you try to open the lock, the barrel will start to turn but the lock will not open. If more force is then applied to the key it can result in the key snapping.

If the key is fully inserted into the lock barrel and the lock barrel is seized the amount of force needed to snap the key is very excessive. If you snap the key you should be left with enough key sticking out so that it might be removed with a pair of pointy nosed pliers.

If you are left with a piece of key stuck inside the lock then it is clear that the key was not fully inserted when it snapped. For this reason it is doubtful that your retailer would be willing to replace the lock and reimburse you for your costs. However any claim regarding warranty or compensation should be directed to the shop from which it was originally purchased

The only way to remove your lock would be to use an angle grinder.

Unfortunately we are unable to assist you further with your query.

Yours sincerely

Wendy Shaw
Customer Services Administrator"
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Showing 1-4 of 4 posts in this discussion
Initial post: 21 May 2011, 14:42:04 BST
Unfortunate, but you could use a cordless angle grinder

Posted on 13 Jan 2012, 17:52:46 GMT
josh says:
Try a pair of 42" bolt cutters.

Posted on 30 Aug 2012, 14:00:15 BST
Charles FC says:
Hi, yeah the exact same thing happened to me with an older version of this lock - and I too wd swear I hadnt used excessive force - (in fact i didnt notice at first that the key had even snapped) - however, i had had the lock for a long time and did like it so am not put off replacing it with the latest version (which I am on-line to do). I used a hack saw to free my bike (again from a public place - only one polite query as to what i was up to!). Ididnt saw the chain - I'm not sure that wd have worked - but found that on mine it is possible insert the saw to access where the 'nose' fits into the body of the lock. That turned out to be quite soft metal. (Which is something of a security defect - it only took me about 15min. However, I guess thieves like to be quicker than this. And it may be that the latest version doesnt allow this.)

Posted on 30 Aug 2012, 14:01:19 BST
Charles FC says:
Hi, yeah the exact same thing happened to me with an older version of this lock - and I too wd swear I hadnt used excessive force - (in fact i didnt notice at first that the key had even snapped) - however, i had had the lock for a long time and did like it so am not put off replacing it with the latest version (which I am on-line to do). I used a hack saw to free my bike (again from a public place - only one polite query as to what i was up to!). Ididnt saw the chain - I'm not sure that wd have worked - but found that on mine it is possible insert the saw to access where the 'nose' fits into the body of the lock. That turned out to be quite soft metal. (Which is something of a security defect - it only took me about 15min. However, I guess thieves like to be quicker than this. And it may be that the latest version doesnt allow this.)
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