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Customer Review

5.0 out of 5 stars Acer Aspire S3 Owners Take Heed!, 5 Sept. 2013
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This review is from: Samsung 840 Series 250GB 2.5 inch SATA Solid State Drive (Accessory)
I have an Acer Aspire S3-391 ultrabook with 128GB SSD Drive. After Windows 8 has used what it uses as an OS, I'm left with around 74GB that I can use. Out of the 128GB it says that 106GB is available, but there isn't. There is only around 74GB. I have absolutley nothing else on the laptop. No music, photos, nothing. Nothing on the desktop either. So Windows 8 is using around 50GB, which is a bit more than I was expecting it to use, hence my decision to 'upgrade' with the Samsung 250GB SSD.

My plan was to use the 128GB purely for the OS, and then the 250GB to do with as I pleased. Unfortunately my plan was foiled.
I took my laptop and new Samsung SSD to my local computer shop, and he opened it in front of me as he said it would only take a jiffy. Where we expected the SSD Drive to be, there was a grill but no SSD. Unusual, but nothing to be too concerned about. It turns out that my Acer S3 has an integrated SSD. So we looked for where the Samsung could be plugged in to. Absolutely nowhere it turns out!

A new cable was required to link up the Samsung to my Acer. After some research, we found that we needed an Acer Aspire S3 series MS2346 SATA Hard Drive Connector 50.4TH01.002 so we found one on ebay, the only one in the UK, so we thought we'd got lucky. The cable arrived, I took everything back to the shop, and lo and behold, it still didn't fit. It fit the Samsung okay, but again nowhere compatible to plug it in to the laptop!

We double checked what cable we needed and which one we had been sent, and they matched up, but it just does not fit the S3. At all. We attempted to phone Acer to find out what else could be done. Straight through to India three times and hung up on three times because "they couldn't understand a word we were saying". I kid you not. So we rang Simply Acer where I got my laptop from, as Amazon didn't have the 128GB version when I purchased it in April. Again we hit a concrete wall as they washed their hands of it all completely. Nothing to do with them. Contact Acer. We didn't even bother again, as it is a premium number and we got absolutely nowhere with them on the previous occassions.

So to sum up. I've sent back the Samsung SSD to Amazon, who, as usual, are fantastic in their customer service and support. A refund is to be issued. I sent back the cable to the guy on Ebay and again a refund is to be issued.

But if you have the same laptop as me, please be aware that this Samsung SSD is not compatible as an upgrade. I'd check inside your machine first before attempting anything like this. I haven't lost out financially thankfully during this, thanks to Amazon's exceptional customer service, but it's been a week of researching (which I did before purchasing the Samsung SSD and no one else had mentioned anything like this hence my long winded review to make people aware) and a week of popping here there and everywhere to try and get it sorted to no avail.

So the lessons I've learned this week are :

Don't ever buy another Acer because their aftersales support is the worst ever; and
Don't ever buy from Simply Acer as they couldn't give two hoots after they've got your money and you've received the laptop.

So now I'm stuck with a laptop with very limited storage and a very hungry OS.

The End.
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