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Customer Review

1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent no-questions-asked 5 year exchange policy, 26 Aug. 2009
This review is from: Seagate FREEAGENT DESKTOP 320GB Hard Drive UK-VER 3,5" 7200RPM 8MB USB2.0 - ST303204FDC1E1-RK (Personal Computers)
I own two of these for a reason.

A decent size percentage of hard drives break after a year even with big brand names like western digital and seagate. In their reviews, there's always a mix of 5 stars and smaller batch of 1 stars mainly about dead drives. Suggest to always backup. I know some people backup their backup drive.

One of the two did die after 2 years of constant usage. I just put in the serial number on the seagate website and it shows my warranty. I never registered this product. They just know from the serial number. Then is prints out a packing slip with the address. I ship the drive in the original box (keep the box otherwise it will be a hassle to buy one) and 5 days later they sent me a new one. No charge. I didn't have to talk to any customer service rep either.

These guys give a 5 year warranty and WD gives only 1 or 2.

Data recovery of any drive cost £1000 because they have to open the drive in dust free environment and re-build the disks in another drive enclosure all under a magnified lens. I've seen the process and its like repairing a Rolex.

It's cheaper to backup.
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