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Customer Review

11 of 12 people found the following review helpful
2.0 out of 5 stars Brillaint for a while, then breaks. Shoddy quality., 13 Nov. 2011
This review is from: Philips Sonicare HX6972/10 FlexCare+ Rechargeable Toothbrush with UV Sanitiser (Personal Care)
I have had a sonicare flexcare for just over a year and it has been fantastic, making my teeth feel noticably cleaner than alternative brushes. However, as has been widely mentioned online, it has started turning itself on of its own accord and this makes it unusable. It's impossible to charge it up enough to use, and the noise it makes when you're not expecting it to turn on is really annoying! So i've let mine run down while hidden under a pillow, and I won't be trying to charge it up again.

This has made me decide against buying another one, as for this price its life should be considerably longer. I'm not prepared to pay that much every year! (Some people are complaining about the same thing happening much quicker than happened to me.)

The other problem is that the heads are really difficult to get hold of. I found some for a decent price and bought loads about a week before mine died. Very frustrating!
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Showing 1-5 of 5 posts in this discussion
Initial post: 22 Dec 2011, 19:32:52 GMT
Last edited by the author on 22 Dec 2011, 19:34:56 GMT
Sell your spare heads on Amazon Market place! That's what I did with my spare printer cartridges when I had a similar stock and the printer crashed and burnt!

Posted on 25 Jun 2012, 00:30:00 BST
Your best bet is to contact Philips direct even if the brush is out of warranty. They will sort something out for you.

In reply to an earlier post on 25 Jun 2012, 11:35:44 BST
TimeWeasel says:
I did. They offered me 10% off a new one, and I could get one from Amazon for much less anyway. I found that disappointing.

Posted on 2 Aug 2013, 15:44:28 BST
KMD says:
yes, same problem, starting turning itself on at random intervals, woke me up in the night, couldnt turn off so had to break apart and dispose of!

In reply to an earlier post on 22 Jan 2016, 11:58:40 GMT
Kim says:
My 3rd Phillips toothbrush and the 2nd to break as soon as the warranty expires ! Mine is doing exactly the same, one minute its working fine then out of the blue it starts turning itself off and on, I too let it discharge and now it wont charge at all !
I think for the amount this model costs it should last longer. It cant be just a coincidence that they all seem to have the same fault when the warranty expires?
Although it has been my 3rd phillips brush (one being a replacement, as the 2nd broke one week before warranty expiration) I think I will be moving over to oral B. I love the brush, I love the sanitiser but 3 products all faulty? and Phillips answer is to offer 10% off of a high price replacement ?
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