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Customer Review

19 of 20 people found the following review helpful
1.0 out of 5 stars ITEM FAILS STARTUP ON RECEIPT -ACER SUPPORT USELESS, 21 Dec. 2012
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This review is from: Acer Aspire E1 15.6-inch Laptop - Black/Silver (Intel Core i3 3110M 2.4GHz, 4GB RAM, 500GB HDD, DVDSM DL, LAN, WLAN, Webcam, Integrated Graphics, Windows 8 64-bit) (Personal Computers)
Acer Aspire E1 15.6-inch Laptop - Black/Silver (Intel Core i3 3110M 2.4GHz, 4GB RAM, 500GB HDD, DVDSM DL, LAN, WLAN, Webcam, Integrated Graphics, Windows 8 64-bit)

I ordered this machine as an Xmas present for a family member. Fortunately I took delivery myself to enable me to set the machine up before allowing my grand daughter to have access to it.

The machine looked excellent value for money and was well configured with both hardware and software, there was also free delivert to Portugal included in the price.

I am an IT consultant and expected the machine to be fairly simple to configure for the general public, but this was not the case. There was no CD or DVD support, or configuration, material with the machine and the configuration was to be done from a boot partition on the internal hard drive.

Unfortunately the start-up and installation of windows 8 on the machine I received,Acer Aspire E1 15.6-inch Laptop - Black/Silver (Intel Core i3 3110M 2.4GHz, 4GB RAM, 500GB HDD, DVDSM DL, LAN, WLAN, Webcam, Integrated Graphics, Windows 8 64-bit) failed without actually installing the operating system. Attempts to restart the installation repeatedly failed in the same way with no option, that worked, to allow correction of the failed set-up. E-mail contact with ACRE was to say the least abysmal and it took two days to get an initial response which appeared to be a "standard reply" message and gave no real assistance. A further email to them gave no further assistance and suggested I return the machine for repair and pay for this plus a further £15 fee to obtain suitable packaging.

As this was intended as a Xmas gift there was no hope of getting the machine returned, repaired, and back in time for Xmas so I was forced to purchase another laptop ( NOT THE SAME MANUFACTURER ) and return the faulty machine, in the packaging I received it in, to Amazon for a refund. Looks like I may need to wait up to 30 days for my refund.
This may simply have been a rogue machine however bearing in mind the fact that I am IT literate and the quality of support I have received from ACER, I will not be purchasing an other ACER machine.

Amazon's free return system, even from Portugal, appears to have worked well but I will wait to see how long it takes to get my money back,
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