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Customer Review

on 29 June 2013
I wouldn't have bought this if I wasn't doing a like for like replacement.

water comes out

dial indicators rotation
mixer variation
internal tubing layout
no on light
no drainage

"pro's": in the box internals, plumbing is below electrics (gravity wont cause water to drip on electrics), but you would expect this anyway from a safety point of view, it's probably the regulations


Beware the service department.

I called up Triton, because I thought a repair might be more practical than a new shower. Green is a dirty word. but yeah. minimal material & resources to get shower working. The woman on the phone sounded informed and positive about the fault, and sounded confident in suggesting the replacement part needed.

Long story short, it didn't fix, and the returns policy meant I had now wasted £80 (1 small lump of plastic and a £5 electrical component. Actual value £10 maximum), because I couldn't return the parts.

Triton. It's a shower. It's a motor that pushes water. Same as most showers. You need to remove the front cover to install it anyway, and when you look inside there really isn't much for your money. Over £150 buys you basically 1 motor, and a few pieces of molded plastic. As with things, it's what happens when things go wrong. Their service department may scr** you.


Triton have concentrated too much on "pay us money to get this working", and not enough on "a well designed product". The internals are designed so that if a very simple part breaks (water seal etc), the entire thing needs to be disassembled. It is NOT designed to be a practical efficient product.

The dials have plastic handles coming out at odd angles. It's a dial within a dial and these handles often get in the way of each other. also, the handles are on the opposite side to the position indicator (cannot see pressure indicator if shower is installed below eye level), AND, the min/max is at very vague angles (eg, its not 6-o'clock to 12-o'clock, its 10--12 o'clock for power, and 4--8 o'clock for temperature). so the dials are just all over the place. My prev triton had a 'cog' style grip, which was better. The new one has plastic handles that jut out. Example - the volume dial on your hifi, you grip either side of it. The "middle" is the pivot point. You don't wind a ledge around one side.

The only advantage i can think is that middle power is the dial at 12 o'clock - you might be tempted not to use full power, and so save a bit of water.

For such a simple feature, an excellent job of a terrible design. Triton may say "we use standard parts". Maybe tritons product range should be a 50% rating.

Mixer itself, there is a "marker" which I assume is to prevent over turning hot temperature. fair enough. As with a lot of showers, there is 5mm of dial which is useable, and the rest of the range is freezing or melting. over-temperature might change though, since if your boiler is up to temperature, 'hot' is less than the marker. If it's been 10 hours since your boiler, you'll need a different dial position.

There's no 'on' indicator. Sure, if water is jetting out, it's 'on'. It'd be nice to have an indicator which says "mains electricity is connected". That's a fail.

Also there is no accomodation for drainage. There may be very small leaks inside. It would be good if the case molding had some accomodation for allowing drips of water out. It doesn't. In order to check/release any small puddles, you need to unscrew the dial, which free's the front case for a few mm movement.

The boxes internals should prevent you from getting electrocuted, all the power electrics are above the water pipes. But it won't protect the components inside. The main power dial uses a potentiometer (if you want google). Roughly the same part as the rotary volume on a hifi. This is mounted directly under the link between the hot/cold mixer and the pump. Not so bad, but the pot. itself is mounted in basically a bathtub plastic part. So any tiny leaks at the mixer/pump link, will drop down, into this bathtub, and could short out the potentiometer. They could have fixed this using 2cm less of plastic (if the plastic bathtub didn't have a floor).

Shower head holder ? I'm sure they have used *just* enough plastic so that it snaps at some point. Shower head, yes. Water comes out. that's great.

Also there are 3 mounting holes at the back. One of these holes is *completely* obstructed by the main motor. Triton may consist of 1 guy, with a CAD program, buying in completely standard parts and adding their 50% ?
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Product Details

3.8 out of 5 stars
3.8 out of 5 stars
£123.19+ Free shipping with Amazon Prime