I have owned one of these machines for over four months now, using it several times a day, and have had no major problems with it. The coffeemaker brews "10 cups" of coffee, but I don't know anyone who drinks coffee in cups that small. I find I can get 5 smallish mugs or 4 large mugs out of a full jug of coffee. I often just brew one mug at a time, which this machine is also capable of doing quite well. A couple of minor niggles - it isn't always easy pouring water into the machine using the glass jug, because the hole for the water is right at the back under the lid. Also, when brewing a full jug using coffee which was very fresh roast and ground, I found that the filter basket almost overflowed - so you either have to use less-than-fresh coffee (shop pre-ground stuff works just fine but of course doesn't taste as good) or just brew less than a full jug. Some other stores sell a version of this coffeemaker with a stainless steel jug (for nearly the same price), which I suppose is shatterproof but you can't see how much coffee is inside it.