Top critical review
Poor quality and poor customer services
Reviewed in the United Kingdom on 12 March 2020
This coat stand was bought for our Sunday Club for leaders to hang their coats on. It assembled easily enough and seemed sturdy, but roughly made. We used it two or three times. The last time it had 5 coats on it and by the end of the session it had bent at the lowest joint, thus making it useless. I had assembled it exactly as instructed. I contacted the seller and asked for my money back. They replied that it was out of the 4 week returns period and no refund was available, but they were willing to exchange it. I said I had consumer rights and that the product was not of good enough quality and that I was unhappy and wanted a full refund as is my right. They replied that they could not refund but offered a partial refund! It transpired that £5 was offered after a purchase price of £23. I would rather warn other people not to buy this product than accept their money.
It really was of poor standard, the finish and everything about it was just not good enough, and there is obviously a problem with how the poles are joined together. Be warned.