Interesting concept! Can you visualise your decisions such that work can flow thru your organisation augmented by software? Can you really use software to help make your organisation better at doing things, faster at finding out if it matters and sustainably able to improve? Can you help your staff and suppliers help the consumers of your services?
I wish the book had more of a normal IT organisation and their journey of benefiting from the Flow Framework instead of BMW, but the ideas were quite thought-provoking.
This is not a think-piece about the future; it's about today's urgent actions. It's a manual to guarantee success in the difficult process of paradigm shift. If you are an executive aware of the needed transformation in your company, Kersten's book is meant to take you through the process.