Top positive review
Comfortable Chair, First Class Customer Service
4 February 2017
I have had this chair for three and a half months now. I have never invested in a decent chair before, and am pleased I did this time around. The padding is comfortable, and the tilt is very nice for extended periods at the desk. There is a handle at the side of the chair that you can push in to stop the chair from tilting back when you lean back, or you can pull it out to engage the tilt, so when you lean back the back of the chair moves back with you.
Having had the chair for 3 months, I noticed recently when I sit in it, after a short period of time the chair sinks, and I have to use the lever to lift it back up again. I guessed the hydraulic lift mechanism had become faulty. I emailed the seller (Daal's Home) and they got back to me the same day, and offered to send me replacement hydraulic part, and just in case it was a problem with the part of the chair the hydraulic goes into, they also said they would send that too. The box has just arrived today. Two days later. That's outstanding customer service in my opinion.
I don't usually leave customer reviews, but felt compelled to here. First class customer service from Daal's Home. It's also a very nice and comfortable chair.