Top critical review
50/50 That it will last.
Reviewed in the United Kingdom on 11 December 2018
My personal experience with this product has been mixed. I've found it very comfy and easy to put together, and as someone who spends hours in front of desk its a very good product. The customer service with the issues I've had has also been superb. However, it did come with a few cosmetic faults, some small chips and scratches, and a minor tear in the leather. Furthermore, after about 6 months, one of the front bolts that secures the arm rest and back to the base sheered off. This meant I could no longer lean on the chair, otherwise the whole thing would rotate and I could quite easily fall off.
This happened for the second time very recently, and I have made another complaint to the seller. The good thing is, the customer service has been excellent both times. They quickly responded to my complaint, and provided me with the right information and sent me some replacement parts. The staff were very courteous, and I can say that they have been very pleasant to deal with. While I know I have had a bad experience with this particular product, I can say that I would happily buy things from the rest of their range, as they have been good to me, I must have just got the dodgy parts. `