Guides can sometimes be overwhelming and difficult to implement. This guide is snappy and gives concise yet powerful insights to practically implementing telephone triage for front-line primary care colleagues. New consultation models are emerging and evolving, and the principles of DR SAMOSA are a nice segue to adopting each of the new models of care.
The acronym/mnemonic will prove useful and will resonate with doctors as a checklist:
D- Documentation R- Rapport S- Speaking clearly A- Active listening M- Mini-management plan O- Opportunistic health promotion S- Summarise and Safety Net A- Alternative access
A nice introduction but very brief. I was hoping for more detail on how Dr Samosa works, examples of its use and structure to implement in practice. However, as a brief guide (blog post length) it is effective.