Top critical review
Give your business to a company that actually cares - awful customer service
17 February 2018
Yes, these are lovely looking boots. But I imagine that the majority of people who gave them great reviews did so on receipt of the product, and on seeing how great they look. Be warned though - as a product they are about as much use as a chocolate fireguard. Wellies have pretty much one job to do - keep your feet dry. Mine ripped/gapped in 3 places within 5 weeks of receiving them. (Bear in mind, I am not a farmer - I don't wear wellies every day or all day long. Just an hour here or there when walking the dog in bad weather). I contacted the supplying about this who asked for a photo. No problem - photos sent showing all the rips. Was astounded to receive a reply saying "They look like they've been well worn so we can't help you." What? 5 weeks I had had these shoes and they knew that. They were muddy because I'd been on a muddy walk. It only takes one muddy walk to make wellies appear muddy. I have asked no less than 3 times for someone to provide me with a contact number where I can talk this through and they have continued to ignore my requests. What a great way to treat the people who have supported your business. I will add that their response has totally contravened the Sales of Good act which states that for a product to be fit for purpose, it should last a reasonable amount of time. 5 weeks for occasionally wearing wellies for an hour here and there is not a reasonable length of time. I am actually quite appalled by the way I have been treated and I suspect I'm not the only one. Avoid like the plague.