I have been in IT Operations for many years. Over that time I have discovered the importance of being able to see my work (mine, my teams and my suppliers) such that we can deliver on-time, quality items without killing ourselves. Unplanned work, reprioritisation, illness, incidents and more all take their time on the plans we had laid for that day or period.
I had the pleasure of meeting Dominica when she was referred to me as the best Lean-Agile Operations focused individual around. A referral I treasure and this book substantiates why. Simple, focused, Theory followed by experience followed by examples and helpful exercises. What a great way to learn how to create conversations that matter around the work you are expected to do, are doing, have delivered or want to improve.
Having worked with Agile DevOps teams I learned some useful skills for Kanban and starting to call out time thieves. But the inclusion of data-driven operational performance reporting and running effective meetings is what made this stand out and learn new things.
An entertaining and inspiring book that everyone should read. Dominica does an excellent job of characterising ways that time is wasted in such a memorable way that you immediately feel more attuned to spotting and addressing them. She goes on to provide very practical tips for individuals and teams to use various different kanban boards and charts to work more effectively and have better lives.