Top critical review
Customer Service from the seller is poor
8 March 2019
I bought the boots in October 2018 and by January 2019 they had started to split after 4 months of casual wear. I only wore them for walking my dogs, never drove in them and once worn are cleaned and kept in a boot bag. I emailed the seller before adding any comments or reviews as I know Muck Boots have a manufactures guarantee for a year. I have had Muck Boots many times before, they are normally my favourite brand and usually last a year to 18 months before showing signs of wear. However, as I said after just under 4 months the boots split on the seem at the back, I emailed and sent photos and first of all was told that the 30 day money back guarantee had expired?? I knew this, and said ok, but what about the manufactures guarantee? They said the technical team had looked at the pictures I sent and decided that it was wear and tear!! I don't think so after 4 months, they politely told me that if I had not worn them I could get money back or a refund?? Why would I buy boots and not wear them?? I am appalled at the fact they are taring everyone with the same brush and that they assume I am trying it on to get a refund or replacement. I would not buy from this seller again as they are not helpful.